Terms of trade

Trading and reservation conditions

In general
Our trading and reservation conditions apply to purchase and reservations via our electronic services .

We use the common concept ” electronic services ” for our website, mobile applications (apps) and emails.

“Purchase and reservations ” defined as:

• Table reservations
• Booking of corporate events
• Ordering catering and events outside the house
• Purchase of take-away
• Purchase of gift cards
• Purchase of tickets for events etc.

In the following, “we” and “us” are used about Gorm’s legal companies, while “you” and “you” refer to the guest / customer who makes purchases or reservations as defined above.

The terms of trade and reservation must be accepted in order to complete a purchase or make a reservation.

The use of our electronic services also requires separate acceptance of ours Privacy Policy , which is accepted when using our electronic services and thus at the latest with the beginning of the purchase or reservation process.

You can read our Privacy Policy here .

Only persons over 18 years of age with a payment card bearing their own name can complete the purchase.
You declare at the age of 18 when you place your order.

Policy for table & party reservations

Cancellation and changes of table reservations
Cancellation or changes in relation to the time of arrival, or change of number of guests must be made no later than 4 hours before the confirmed time of arrival. If you have booked online, you can change or cancel your reservation up to 4 hours before arrival via the link in your confirmation email. Alternatively, you can contact the restaurant directly. If you cancel on the day later than 4 hours before the time of arrival, the rules for no-show as described below apply.

No-show
No-show is just really bad style! Absence without notice, or cancellation at short notice, makes it really difficult for us to provide a good service and run a business. So please cancel in good time, thank you 🙂

Cancellation policy for corporate events and catering services
Cancellation of a pre-booked party event, or a catering service, for more than 10 guests must be made in writing by e-mail no later than 1 week before delivery of the service. For larger events, we may require a longer cancellation deadline provided that we have mutually agreed.

If you cancel the entire event or catering service after the above time, but no later than 4 days before the event, we charge a refund corresponding to 50% of the price for the ordered quantity. In case of reduction in number, but only for the canceled number in addition to 25%.
In addition, we can claim to be indemnified for the cost of special agreed services that cannot be canceled, such as music, entertainment, equipment and the like.

In the event of cancellation of company events or catering services later than 4 days prior to execution, we are entitled to compensation corresponding to 100% of all services.

A reduction in number that is less than 10% of the number of participants is accepted up to 24 hours before the start of the event, without claiming compensation.

The customer is responsible for covering various expenses, even if there may be. is paid individually, as all costs not paid by the individual participants are automatically debited to the main bill.

Buy on our electronic services

Order confirmation and pickup:
Once you have made an online purchase and paid, you will receive an order confirmation per. e-mail. The order confirmation contains your order number, which you must present when you pick up your order. Online orders must be picked up at the selected restaurant. If the order has not been picked up at the agreed time, or subsequently within a reasonable time, we reserve the right to discard the food and not give the money back for your order.

Alcohol:
You must not order alcohol if you are under 18 years old.

Right of withdrawal:
Cf. The Consumer Contracts Act, area of the right of withdrawal, section 17 para. 2 and §9 para. 2, no right of withdrawal applies when ordering food and drink.

When buying a gift card, there is a 14-day right of withdrawal. A gift card is valid from 3 years from the date of issue and can be used both in our restaurants, pizza bars and when purchasing on our electronic services.

When purchasing tickets for events, in accordance with the Consumer Contracts Act, section 17 para. 2 and §9 para. 2. no. 2a, also not right of withdrawal.

We reserve the right to cancel issued tickets at any time due to cancellations. In such cases, we will refund the full price of the ticket .

Prices
All prices for our electronic services are stated in DKK including 25% VAT and excluding any fees. The total price to be paid, including any handling fees and transaction fees for payment by debit card, etc. (card fees), are calculated and appear in connection with the presentation of the product or service, where this is possible. In addition, the total price you have to pay is always calculated and disclosed before the completion and completion of the purchase.

Possibly. handling fee is added to the price before payment and completion of the purchase. Unless otherwise stated, the handling fee is included in the price stated before the purchase is completed.

The transaction is subject to a transaction fee for completion of the payment, cf. below.

Transaction fees
Payment in connection with purchases on our electronic services is made using a payment card or MobilePay. Payment is charged in Danish kroner, and a transaction fee is charged in accordance with the card provider’s / payment service’s tariffs, and we have no profit in connection with the fee. The amount of the fee is stated before the payment transaction is initiated.

Security
Payment information must be entered when placing an order. Payment will be made immediately. It will never be possible to deduct a larger amount from your account than what you approved at the time of purchase.

We use an approved payment system. All data communication during the purchase, including customer data, order data and payment data, takes place via an encrypted SSL connection. This ensures that unauthorized persons cannot see the data being exchanged.

When SSL encryption is enabled, a padlock appears at the bottom of the page in most browsers.

We do not register or store your payment card and / or account information without you having explicitly approved this first, eg by saving the information on your profile in our app.

Complaints and complaints:

The Purchase Act’s general rules on complaints and defects apply to purchases made on our electronic services.

If you have complaints about errors in delivery service, eg if you have not received what you have ordered or you have received something wrong, we ask you to contact us within a reasonable time after you have discovered the error. Then we try to remedy the problem to the best of our ability. Please enclose documentation in the form of a receipt and photos.

Complaints can be sent to us at the address:

We Are Gorms HQ ApS
Marielundvej 34A
2730 Herlev
Denmark

Or by e-mail: info@wearegorms.dk, or by phone: +45 60 40 12 00.

Complaints
If we can not together find a satisfactory solution to a complaint that you have made in connection with your purchase, or other matters you have complained about to us, you can complain to the Appeals Board for hotels, restaurants and tourism via this link: www.hrt-ankenaevn.dk or to the Danish Veterinary and Food Administration.

Force Majeure

Extreme conditions beyond the control of the parties (force majeure) such as strike, fire, war, failure to deliver and / or other extraordinary events (eg natural disasters), conditions and measures beyond the control of either the guest or ours, mutually entitle to full cancellation or cancellation without charge or liability.